Why we are excited about this rating is the public contribution to it. Their assessment and our public records were both used in the evaluation. To get this rating, a company must score at least 97. We are not only happy about it but we are also excited, and it has motivated us even to intensify our efforts to offer even better services to all our clients. With this new rating, we have now been placed among the best businesses in the country.
Better Business Bureau makes use of specific factors to assess companies to rate them. They consider client complaint history and response. We scored high in that area because we consistently ensure that our clients are always satisfied and happy. Another factor is our type of business. Logistic industry in which we are a major player is well regulated.
Years-of-operation is another factor Better Business Bureau considers. Our number of years in the industry is an indication that we have been providing top-notch services.
Transparency in our business practice is the fourth yardstick used by Better Business Bureau, and we have scored high here too because we carry our clients along in every stage of our services. The fifth and most important factor is the licensure status. We were licensed a long time ago.
In other words, we have scored high in all the five yardsticks, and that is why we earned the rating. Also, we usually adhere strictly to business-related laws, and we don’t cut corners. We give our clients full value for their money.
When you are dealing with us, you are dealing with an A rating company, and when you are dealing with an A rating company, you should expect nothing short of the very best. We are sure most of our clients won’t be surprised at this rating. We have been putting up A rating service right from the very first day.
We could not have done this without you and other clients. Most of the ideas did not originate from us. We got them from our clients because we take feedback seriously. Apart from that, the input you gave Better Business Bureau was instrumental to our rating. To show our appreciation, we will listen to clients even more, and we will continue to improve in every aspect of our business.
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TransAmerica Express Team